Outage in Timely Limited

Third Party Unplanned Network Outage - New Zealand

Resolved Minor
July 22, 2024 - Started 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Hello, We have one of our third-party vendors who is experiencing an unplanned network performance issue in New Zealand. We are actively monitoring the situation. We apologize for the inconvenience. During this time, the Timely app may not load for you, citing DNS issues. Regards,
Components affected
Timely Limited Timely App
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/22/2024 09:22AM

The incident is now resolved

MONITORING 2 months ago - at 07/22/2024 07:36AM

Our network provider has advised that they have fixed the issue for New Zealand based traffic and are monitoring. We are very sorry for the inconvenience - if you still are having trouble accessing Timely, please get in touch with our support team if you are able, at https://help.gettimely.com/hc/en-gb/requests/new

IDENTIFIED 2 months ago - at 07/22/2024 03:59AM

Our Vendor has advised that the issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 07/22/2024 03:38AM

Hello,

We have one of our third-party vendors who is experiencing an unplanned network performance issue in New Zealand. We are actively monitoring the situation.

We apologize for the inconvenience.

During this time, the Timely app may not load for you, citing DNS issues.

Regards,

Latest Timely Limited outages

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