Outage in TimeTap

Users are experiencing errors logging into the Backoffice and accessing Client Schedulers

Resolved Major
January 10, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
TimeTap Australia TimeTap Backoffice - US TimeTap Client Scheduler - US
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/10/2023 04:02PM

This incident has been resolved.

MONITORING almost 3 years ago - at 01/10/2023 01:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 01/10/2023 01:28PM

The servers for Client Schedulers are operational again, and we are still working to see the Backoffice servers up and running again.

INVESTIGATING almost 3 years ago - at 01/10/2023 01:01PM

We are currently investigating this issue.

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