Outage in TimeTap

Users are experiencing errors logging into the Backoffice and accessing Client Schedulers

Resolved Major
January 10, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
TimeTap Australia TimeTap Backoffice - US TimeTap Client Scheduler - US
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 01/10/2023 04:02PM

This incident has been resolved.

MONITORING about 2 years ago - at 01/10/2023 01:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 01/10/2023 01:28PM

The servers for Client Schedulers are operational again, and we are still working to see the Backoffice servers up and running again.

INVESTIGATING about 2 years ago - at 01/10/2023 01:01PM

We are currently investigating this issue.

Latest TimeTap outages

Calendar Sync Delay - 7 days ago
Some booking sites may show errors loading data on some panels or may not load temporarily - about 2 months ago
Gateway Time-Out for Back Office and Client Scheduler - 4 months ago
Back Office Slowness - 4 months ago
Scheduler Loading Error - 4 months ago

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