Outage in TimeTap

Next/Back buttons may not appear on embedded schedulers when set to "Display in Footer"

Resolved Minor
February 27, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We're currently aware of an issue where the Next/Back buttons may not appear for embedded schedulers when the "Next & Back Button Position" setting is set to "Display in Footer." Our development team is actively investigating the root cause of this issue and working on a fix. Workaround: In the meantime, if you encounter this issue, we recommend changing that setting to "Display in Header." You can find this setting under Settings > Mini Website Design > Greeting & Login > Next & Back Button Position. This adjustment will ensure that the buttons appear correctly and allow for normal scheduler functionality to resume until a permanent fix is implemented.
Components affected
TimeTap Client Scheduler - US
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/27/2024 07:35PM

This incident has been resolved.

MONITORING over 1 year ago - at 02/27/2024 06:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 02/27/2024 05:31PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 02/27/2024 02:48PM

We're currently aware of an issue where the Next/Back buttons may not appear for embedded schedulers when the "Next & Back Button Position" setting is set to "Display in Footer." Our development team is actively investigating the root cause of this issue and working on a fix.

Workaround:
In the meantime, if you encounter this issue, we recommend changing that setting to "Display in Header." You can find this setting under Settings > Mini Website Design > Greeting & Login > Next & Back Button Position. This adjustment will ensure that the buttons appear correctly and allow for normal scheduler functionality to resume until a permanent fix is implemented.

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