Toast Outage History

Toast experienced intermittent connection issues with their Ireland Customer Care phone lines for 68.4 hours, preventing Ireland-based customers from reaching support through normal phone channels. Customers were provided with an alternative phone number and directed to use the online chat support during the outage. The incident has been resolved.

Toast's table booking functionality experienced an outage affecting the website for 39 minutes. The service was restored after implementing a fix and monitoring the results. The incident was resolved with normal booking operations resuming.

Toast experienced a major outage affecting Online Ordering and Third-Party Ordering services for 1.5 hours. The incident also impacted the website and caused delayed publishing functionality. The issue was identified and fixed, with all services returning to normal operation.

Toast experienced an online ordering checkout issue where the Payment Details section failed to load and displayed as a grey box, preventing customers from completing their orders. The incident affected the Online Ordering system for 25 minutes before being identified, fixed, and resolved.

ToastWeb experienced a major outage lasting 51 minutes where the website was unreachable, preventing users from accessing the site and processing payroll due to authentication issues. Users reported being unable to reach the site entirely, with the backend appearing offline. The service was gradually restored with intermittent access before full resolution was confirmed.

Toast experienced a login issue affecting some POS devices due to problems with device synchronization. The incident prevented users from successfully logging into their point-of-sale systems. Engineering deployed a fix and the issue was resolved within 10 minutes.

Toast experienced a publishing outage that affected both the website and device synchronization capabilities for 27 minutes. The issue impacted publishing functionality across Toast Web and POS workflows. The incident was resolved after implementing and monitoring a fix.

Toast experienced a major service disruption on March 27, 2026, affecting digital ordering capabilities on their website and online ordering platform for 2 hours. Customers were intermittently unable to place digital orders during the incident. The issue was resolved after implementing a fix and monitoring the service for stability.

Toast's Sling service experienced loading issues for 45 minutes, causing pages to fail to load or load slowly for some customers. Users could temporarily resolve the problem by refreshing their pages. The incident was fully resolved after investigation and remediation efforts.