Outage in Todyl

Network Connectivity Issues - Houston Region

Resolved Minor
May 06, 2025 - Started 6 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 05/06/2025 05:17PM

This issue is resolved.

MONITORING 6 days ago - at 05/06/2025 04:52PM

Our Houston (HOU) Point of Presence is now back online and operating normally. We have returned it to rotation, and all systems are functioning as expected.

We will continue to monitor the environment to ensure ongoing stability.

IDENTIFIED 6 days ago - at 05/06/2025 04:42PM

Our Houston (HOU) Point of Presence is currently offline. We have proactively removed the PoP from rotation while we work with the datacenter provider to restore service.

Most customers will not experience any disruption. However, customers who have configured only a single tunnel to the HOU PoP may experience connectivity issues until service is restored.

We will reintegrate the PoP into rotation once the datacenter is back online. Updates will be posted here as they become available.

IDENTIFIED 6 days ago - at 05/06/2025 04:39PM

Our Houston (HOU) Point of Presence is currently offline. We have proactively removed the PoP from rotation while we work with the datacenter provider to restore service.

Most customers will not experience any disruption. However, customers who have configured only a single tunnel to the HOU PoP may experience connectivity issues until service is restored.

We will reintegrate the PoP into rotation once the datacenter is back online. Updates will be posted here as they become available.

INVESTIGATING 6 days ago - at 05/06/2025 04:24PM

We are currently investigating this issue.

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