Outage in Todyl
Delay in SGN connectivity
Resolved MinorIncident Report
Summary AI Generated
Todyl experienced elevated errors on their Secure Global Network (SGN) that impacted device connections and prevented new device registrations for 3.6 hours. The incident was caused by replication delays affecting policy change propagation, though SASE connectivity remained unaffected throughout the outage. A fix was deployed to address the replication issues, restoring normal portal functions and allowing new device registrations to resume.
We are currently investigating elevated errors on SGN connectivity. The errors impact SGN connection and new device registration.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 03/13/2026 05:57PM
This incident has been resolved.
MONITORING
about 13 hours ago - at 03/13/2026 05:49PM
All the portal functions should be back to normal now. The new device registration can resume now.
MONITORING
about 14 hours ago - at 03/13/2026 04:46PM
A fix has been deployed to address the replication delays affecting policy change propagation, new device registrations, and device connections. These functions are returning to normal operation and we are continuing to monitor the environment to ensure sustained stability. All policy changes remain intact and will be fully applied as replication completes. New device registration can resume after incident resolution.
IDENTIFIED
about 15 hours ago - at 03/13/2026 03:48PM
SASE connectivity is not impacted. New agent registration and portal updates are delayed.
We will post updates in 30 minutes.
IDENTIFIED
about 16 hours ago - at 03/13/2026 03:07PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 16 hours ago - at 03/13/2026 02:24PM
We are currently investigating elevated errors on SGN connectivity. The errors impact SGN connection and new device registration.
Latest Todyl outages
SASE Static IP routing issues - 16 days ago
Connectivity Issues in Washington D.C. - 18 days ago
Management Portal Unavailable - 28 days ago
Delayed Event Search Availability in SIEM - about 1 month ago
Delayed Event Search Availability in SIEM for Sophos events - about 2 months ago
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