Outage in Todyl

Intermittent Portal session logout

Resolved Minor
July 08, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an intermittent issue where some users are being logged out of the portal within a minute of logging in. Users experiencing this issue are able to log back in without further complications. If you experience an unexpected logout, please log back in to the portal. In most cases, subsequent login attempts will result in a stable session. Note: This issue does not affect the security services provided by SASE or SIEM, which continue to function normally.
Components affected
Todyl Management Portal

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/08/2025 05:01PM

This incident has been resolved.

MONITORING 3 months ago - at 07/08/2025 04:27PM

A fix has been applied, and the system is now fully operational. We will continue to monitor to ensure stability.

IDENTIFIED 3 months ago - at 07/08/2025 04:27PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 07/08/2025 04:09PM

We are currently investigating an intermittent issue where some users are being logged out of the portal within a minute of logging in. Users experiencing this issue are able to log back in without further complications. If you experience an unexpected logout, please log back in to the portal. In most cases, subsequent login attempts will result in a stable session.
Note: This issue does not affect the security services provided by SASE or SIEM, which continue to function normally.

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