Outage in Todyl

SIEM/EDR: Intermittent Agent Offline Reports

Resolved Minor
July 18, 2025 - Started 29 days ago - Lasted 42 minutes
Official incident page

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Outage Details

We are currently investigating an issue where SIEM/EDR agents are intermittently reporting as offline in the dashboard. Important: Despite these status reports, agents remain fully protected and continue to enforce policies as expected. This does not impact SASE. Our team is actively working to identify and resolve the root cause. We will provide updates as we learn more.
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 07/18/2025 06:03PM

This incident has been resolved.

MONITORING 29 days ago - at 07/18/2025 05:32PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 29 days ago - at 07/18/2025 05:28PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 29 days ago - at 07/18/2025 05:22PM

We are currently investigating an issue where SIEM/EDR agents are intermittently reporting as offline in the dashboard.

Important: Despite these status reports, agents remain fully protected and continue to enforce policies as expected. This does not impact SASE.

Our team is actively working to identify and resolve the root cause. We will provide updates as we learn more.

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