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Outage in Todyl

Delayed EDR Policy Updates on Some Endpoints

Resolved Minor
May 21, 2026 - Started 14 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Todyl experienced a 2.8-hour incident where EDR policy updates were delayed on a small subset of endpoints. The affected agents remained fully connected and continued enforcing existing policies, with detection, prevention, and response functionality operating normally throughout the incident. The issue was identified, fixed, and resolved after a brief monitoring period.

We're investigating a delay in EDR policy updates affecting a small subset of endpoints. Impacted agents remain fully connected and continue enforcing current policies. Detection, prevention, and response functionality are unaffected.

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/22/2026 05:34AM

This incident has been resolved.

MONITORING 14 days ago - at 05/22/2026 05:18AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 14 days ago - at 05/22/2026 05:14AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 14 days ago - at 05/22/2026 02:47AM

We're investigating a delay in EDR policy updates affecting a small subset of endpoints. Impacted agents remain fully connected and continue enforcing current policies. Detection, prevention, and response functionality are unaffected.

Latest Todyl outages

Management Portal Sign In Issues - about 10 hours ago
Case creation - about 1 month ago
Case Generation Delay - 2 months ago

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