Outage in Togetherwork

[SEV-3] Togetherpay - Intermittent Processing Issues | Canada

Resolved Minor

November 24, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

ProPay is aware of an issue that may impact the ability to process transactions for Canadian merchants. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

Components affected

Togetherwork Transaction Processing Togetherwork Payment Tokenization Togetherwork ProPay Production Environment Togetherwork Merchant Endpoints

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/24/2025 08:54PM

ProPay has implemented a fix and is will continue to monitor the results. At this time this incident is resolved.

IDENTIFIED 5 months ago - at 11/24/2025 07:05PM

ProPay has identified the issue and is actively working to implement a fix.

INVESTIGATING 5 months ago - at 11/24/2025 05:04PM

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