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Outage in Togetherwork

[SEV-3] Togetherpay - Intermittent Processing Issues | Canada

Resolved Minor
November 24, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

ProPay is aware of an issue that may impact the ability to process transactions for Canadian merchants. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.
Components affected
Togetherwork Transaction Processing Togetherwork Payment Tokenization Togetherwork Merchant Endpoints Togetherwork ProPay Production Environment

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/24/2025 08:54PM

ProPay has implemented a fix and is will continue to monitor the results. At this time this incident is resolved.

IDENTIFIED about 2 months ago - at 11/24/2025 07:05PM

ProPay has identified the issue and is actively working to implement a fix.

INVESTIGATING about 2 months ago - at 11/24/2025 05:04PM

ProPay is aware of an issue that may impact the ability to process transactions for Canadian merchants. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

Latest Togetherwork outages

[SEV-1] Togetherpay - Intermittent Processing Issues - about 1 month ago
[SEV-3] Togetherpay - Intermittent Processing Issues - about 2 months ago
[SEV-3] Intermittent Processing Issues - 2 months ago
[SEV-3] Settlement File Delay - 3 months ago
[SEV-3] Settlement/Comprehensive File Delay - 3 months ago

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