Potential issue in our Video platform for US data centers

We have identified that only the SIP Interconnect feature of our Video API was having issues at this time. We are still investigating to gather the full scope of the affected incident. We'll update once we have more to share on this matter.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Our monitoring has alerted us to a potential service issue with our platform from 21:05 UTC - 21:09 UTC. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.

If there is a customer impact, it is likely to be affecting the following services:
Video

We aim to provide an update on our investigation within 60 minutes.

Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.