Outage in TokenEx

Service Cloud Community Portal Login Issues

Resolved Minor
April 10, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue that is preventing users from logging in to our IXOPAY Customer Experience Portal (ticketing). We are working closely with our vendor to implement a fix. If a matter requires urgent attention, please contact us directly via our 24/7 Hotline at US: +1 877-217-5718 EU: +43 1 353 05 12-247

Need to monitor TokenEx outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/10/2025 03:02PM

During scheduled Service Cloud maintenance, an unforeseen issue arose that temporarily prevented user login.
This disruption occurred between 8:36 AM UTC and 2:50 PM UTC on April 10, 2025
The issue has since been resolved, and users are now able to successfully log in to the portal.
We appreciate your patience during this brief interruption.

IDENTIFIED 9 months ago - at 04/10/2025 12:20PM

We are currently experiencing an issue that is preventing users from logging in to our IXOPAY Customer Experience Portal (ticketing). We are working closely with our vendor to implement a fix.

If a matter requires urgent attention, please contact us directly via our 24/7 Hotline at

US: +1 877-217-5718
EU: +43 1 353 05 12-247

Latest TokenEx outages

Elevated Transaction Processing Errors - about 1 month ago
Service Interruption - Production and EU Production TokenEx Portals - about 2 months ago
Notice of Degradation of Service - US Production - 6 months ago
Production Environment: Intermittent Issues - over 1 year ago
Notice of Degradation of Service - EU Production - over 1 year ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4670 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook