Outage in TokenEx

Service Cloud Community Portal Login Issues

Resolved Minor

April 10, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue that is preventing users from logging in to our IXOPAY Customer Experience Portal (ticketing). We are working closely with our vendor to implement a fix. If a matter requires urgent attention, please contact us directly via our 24/7 Hotline at US: +1 877-217-5718 EU: +43 1 353 05 12-247

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/10/2025 03:02PM

During scheduled Service Cloud maintenance, an unforeseen issue arose that temporarily prevented user login.
This disruption occurred between 8:36 AM UTC and 2:50 PM UTC on April 10, 2025
The issue has since been resolved, and users are now able to successfully log in to the portal.
We appreciate your patience during this brief interruption.

IDENTIFIED 10 months ago - at 04/10/2025 12:20PM

We are currently experiencing an issue that is preventing users from logging in to our IXOPAY Customer Experience Portal (ticketing). We are working closely with our vendor to implement a fix.

If a matter requires urgent attention, please contact us directly via our 24/7 Hotline at

US: +1 877-217-5718
EU: +43 1 353 05 12-247

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