Major - Blank pages, broken lay-out and content only appearing

The update containing the fix for these issues has been rolled out to all environments. All related issues should be resolved.

Status
A fix has been released from version 16.10.023 onwards, this is rolling out through the regular TOPdesk release process. The first group of environments have already received this version, the rest will receive this update at some point during the week of November 2nd.

Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.

Status
A fix is being prepared for rollout through the regular TOPdesk release process. We are taking steps to accelerate this process. However, it may take several days before the fix reaches all update groups.

Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.

Status
We have identified the cause of the blank pages, incorrect layouts, and content that only appears after refreshing the browser.
Our teams are currently implementing fixes to address these issues.

We are making good progress and expect to resolve this incident soon.

Blank pages and incorrect layouts

We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only.

Cause
We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout.

What you may notice
•Blank pages or incorrect layouts.
•Content that only appears after refreshing the browser.



To inform TOPdesk you are affected by this issue, please visit My TOPdesk.