TOPdesk environments unavailable in EU1 and EU6 hosting locations

The incident affecting TOPdesk environments in EU1 and EU6 has been resolved. Both affected containers have remained stable throughout the monitoring period.

We will conduct a post-mortem to investigate the cause, review our response, and identify measures to reduce the risk of recurrence.

We apologise for the disruption and thank you for your patience.

The affected TOPdesk environments in EU1 and EU6 are available again.

Our technical teams are monitoring both affected containers to confirm continued stability.

We apologise for the disruption to your operations.

We are currently experiencing problems on EU1 and EU6
- the EU1c02 and EU6c05 hosting locations. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit My TOPdesk.