Major - UK2 various issues

The disruption caused by Microsoft Azure issues has been resolved, and your TOPdesk environment should now be operating normally.

Thank you for your patience. We apologise for any inconvenience this disruption may have caused.

If you experience any further issues, please contact TOPdesk Support.

Our investigation indicates that the incident was likely related to an issue within the underlying Azure file storage infrastructure

Stability
Current monitoring indicates that the affected infrastructure is operating normally. Azure has not provided further information regarding the suspected issue.

We are continuing to investigate this major incident. The cause has not yet been identified.

Resolving this incident remains our highest priority. We will provide a further update as soon as more information becomes available.

Thank you for your continued patience. We apologize for the inconvenience.

We are currently experiencing disruptions with DataCenter UK2. Several issues have been reported:
•Environments being slow or not reachable;
•Unable to upload;
•Imports not working;
•Mails not being sent.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing, we are not able to give you an estimate of when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit My TOPdesk.