Outage in TOPdesk

Malfunction at internet node AMS-ix

Resolved Minor
April 06, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Malfunction at internet node AMS-ix seems to be causing issues. This can cause slowness within your TOPdesk environment. If you are experiencing slowness, please inform our support team. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR22 04 1375.
Components affected
TOPdesk General notifications
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 04/06/2022 10:36AM

After further investigation, it seems the issue was situated at the internet node AMS-ix.
We will keep monitoring the situation for any new developments.

MONITORING almost 3 years ago - at 04/06/2022 09:42AM

Together with the customer's responses, we are monitoring the disruption.

INVESTIGATING almost 3 years ago - at 04/06/2022 09:38AM

Malfunction at internet node AMS-ix seems to be causing issues.

This can cause slowness within your TOPdesk environment.

If you are experiencing slowness, please inform our support team.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR22 04 1375.

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