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After monitoring the situation, we can now conclude that the issue, with environments on our CA1 hosting location, has been resolved.
A fix has been implemented and we are monitoring the results.
Our engineers have found the possible cause of the issue and is implementing a fix.
We are continuing to investigate this issue.
We are currently experiencing problems on the CA1 hosting location. As a result your TOPdesk environment may experience degraded performance / or be unavailable
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 09 1724.
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