Outage in TOPdesk
SaaS performance issues CA1
Resolved MajorIncident Report
We are currently experiencing problems on the CA1 hosting location. As a result your TOPdesk environment may experience degraded performance / or be unavailable
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 09 1724.
Components affected
TOPdesk CA1 SaaS hosting locationNeed to monitor TOPdesk outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 09/06/2023 02:38PM
After monitoring the situation, we can now conclude that the issue, with environments on our CA1 hosting location, has been resolved.
MONITORING
about 2 years ago - at 09/06/2023 01:58PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 years ago - at 09/06/2023 01:55PM
Our engineers have found the possible cause of the issue and is implementing a fix.
INVESTIGATING
about 2 years ago - at 09/06/2023 01:39PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 09/06/2023 01:38PM
We are currently experiencing problems on the CA1 hosting location. As a result your TOPdesk environment may experience degraded performance / or be unavailable
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 09 1724.
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