Outage in TOPdesk

SaaS performance issues CA1

Resolved Major
September 06, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Need to monitor TOPdesk outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including TOPdesk, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing problems on the CA1 hosting location. As a result your TOPdesk environment may experience degraded performance / or be unavailable We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 09 1724.
Components affected
TOPdesk CA1 SaaS hosting location
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/06/2023 02:38PM

After monitoring the situation, we can now conclude that the issue, with environments on our CA1 hosting location, has been resolved.

MONITORING about 2 years ago - at 09/06/2023 01:58PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 09/06/2023 01:55PM

Our engineers have found the possible cause of the issue and is implementing a fix.

INVESTIGATING about 2 years ago - at 09/06/2023 01:39PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 09/06/2023 01:38PM

We are currently experiencing problems on the CA1 hosting location. As a result your TOPdesk environment may experience degraded performance / or be unavailable

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 09 1724.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook