Major - Unable to log in

Dear Customer,

Over the weekend no further issues have been observed and all services have been operating normally. We therefor close the major.

The root cause of this disruption has been identified and a Root Cause Analysis will be posted as soon as this becomes available.

We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to resolve it.

Kind regards,
The TOPdesk Team

We have identified the issue and implemented a fix.

You should now be able to log in to your TOPdesk environment as expected. If you are still experiencing login issues, please contact our support team and let us know.

We will continue to closely monitor the situation to ensure the service remains stable.

We are currently investigating the cause of this issue. We will provide an update as soon as more information becomes available, and no later than 3 hours from now.

We are currently experiencing disruptions in one of our services. As a result logging in to your TOPdesk environment may not be possible.

We are aware of the problem and are working on a solution.


Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

Log in is currently not working

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 6038.