Outage in TOPdesk
CA1 datacenter + ‘404 NGINX'
Resolved MinorIncident Report
We are currently experiencing problems on our CA1 datacenter.
As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 8482.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 06/25/2026 04:03PM
The issue has been resolved, and all instances should be reachable again.
We will publish an RCA as soon as this matter has been evaluated internally.
Our apologies for the inconveniences.
INVESTIGATING
22 days ago - at 06/25/2026 03:31PM
We are currently experiencing problems on our CA1 datacenter.
As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 8482.
Latest TOPdesk outages
Major: My TOPdesk login doesn't work - 4 days ago
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Disruption to myTOPdesk.com and Support telephone services - about 1 month ago
Major - Cannot save incident card with empty action fields - about 1 month ago
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