Outage in Torq

[EU] Delays and Failures in Accelerated Step Executions

Resolved Minor
May 07, 2025 - Started 5 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently experiencing delays and intermittent failures in accelerated step executions due to an issue with the underlying Google Cloud Platform (GCP) infrastructure. Our team is actively working with Google to resolve the problem and restore full functionality as soon as possible. We will provide updates as we learn more. Thank you for your patience.
Components affected
Torq Workflows Automation

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/07/2025 11:59AM

The issue has been resolved.

MONITORING 5 months ago - at 05/07/2025 07:16AM

Mitigation measures have been implemented, and step executions are now succeeding. Users may still experience intermittent delays. We are actively monitoring the system to ensure stability and are continuing to work toward a full resolution.

IDENTIFIED 5 months ago - at 05/07/2025 06:03AM

We have implemented measures to mitigate the failures, and step executions are no longer failing. However, users may still experience delays. We continue to monitor the situation and are working toward full resolution.

INVESTIGATING 5 months ago - at 05/07/2025 05:16AM

We are currently experiencing delays and intermittent failures in accelerated step executions due to an issue with the underlying Google Cloud Platform (GCP) infrastructure.
Our team is actively working with Google to resolve the problem and restore full functionality as soon as possible.
We will provide updates as we learn more. Thank you for your patience.

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