Outage in Torq

[EU] Delays and Failures in Accelerated Step Executions

Resolved Minor
May 07, 2025 - Started 22 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently experiencing delays and intermittent failures in accelerated step executions due to an issue with the underlying Google Cloud Platform (GCP) infrastructure. Our team is actively working with Google to resolve the problem and restore full functionality as soon as possible. We will provide updates as we learn more. Thank you for your patience.
Components affected
Torq Workflows Automation
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 05/07/2025 11:59AM

The issue has been resolved.

MONITORING 22 days ago - at 05/07/2025 07:16AM

Mitigation measures have been implemented, and step executions are now succeeding. Users may still experience intermittent delays. We are actively monitoring the system to ensure stability and are continuing to work toward a full resolution.

IDENTIFIED 22 days ago - at 05/07/2025 06:03AM

We have implemented measures to mitigate the failures, and step executions are no longer failing. However, users may still experience delays. We continue to monitor the situation and are working toward full resolution.

INVESTIGATING 22 days ago - at 05/07/2025 05:16AM

We are currently experiencing delays and intermittent failures in accelerated step executions due to an issue with the underlying Google Cloud Platform (GCP) infrastructure.
Our team is actively working with Google to resolve the problem and restore full functionality as soon as possible.
We will provide updates as we learn more. Thank you for your patience.

Latest Torq outages

Some features are not displayed correctly in the UI - 1 day ago
[US] - Elevated Error Rates for Workflow Steps Utilizing Tables - 20 days ago
All Systems Operational - about 1 month ago
[US] - outage on Case Management - 3 months ago
[US] elevated error rate for accelerated steps - 4 months ago

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