Outage in Torq

Some features are not displayed correctly in the UI

Resolved Minor
May 27, 2025 - Started 5 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue where certain features are not being displayed correctly in the UI. Some users may also experience limited access to specific functionalities within the platform. The system is fully functional in the backend. Our engineering team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
Components affected
Torq Administration Portal
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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/27/2025 04:46PM

The issue has been resolved

MONITORING 5 months ago - at 05/27/2025 02:40PM

Our third-party vendor has implemented a fix for the issue.
We are seeing improvements and most services are operating as expected.

We continue to monitor the situation carefully to ensure full stability

IDENTIFIED 5 months ago - at 05/27/2025 02:00PM

We've identified the issue affecting the display of certain features and the accessibility of some functionalities within the platform. The root cause has been traced to a third-party application.

Our team is actively working with the vendor to implement a fix. We’ll continue to provide updates as progress is made.

INVESTIGATING 5 months ago - at 05/27/2025 01:46PM

We are currently investigating an issue where certain features are not being displayed correctly in the UI. Some users may also experience limited access to specific functionalities within the platform.
The system is fully functional in the backend.
Our engineering team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.

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