Outage in Torq

[EU+US] - Intermittent failures when searching for steps in the workflow builderbox

Resolved Minor

January 27, 2026 - Started 2 days ago - Lasted about 7 hours
Official incident page

Incident Report

We're investigating reports that step searches in the builder are not working What's happening: Some users are experiencing intermittent failures when searching for steps in the workflow builder. Some searches return errors instead of results. Impact: Step search functionality is experiencing intermittent errors in US and EU regions. Workaround: You can still add steps by manually browsing the step catalog, or retry the search. Status: We've identified this is caused by an Azure OpenAI service disruption and are actively working on implementing a fallback solution.

Components affected

Torq Administration Portal

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 01/27/2026 05:35PM

This incident has been resolved.

MONITORING 2 days ago - at 01/27/2026 04:57PM

We've identified this is caused by an Azure OpenAI service disruption and are actively working on implementing a fallback solution.

MONITORING 2 days ago - at 01/27/2026 04:55PM

We're investigating reports that step searches in the builder are not working

What's happening:
Some users are experiencing intermittent failures when searching for steps in the workflow builder.
Some searches return errors instead of results.

Impact:
Step search functionality is experiencing intermittent errors in US and EU regions.

Workaround: You can still add steps by manually browsing the step catalog, or retry the search.

Status:
We've identified this is caused by an Azure OpenAI service disruption and are actively working on implementing a fallback solution.

Latest Torq outages

[US] Degradation in Case management - 24 days ago

[US] Elevated executions error rate and Torq portal unavailability in US region - about 1 month ago

Torq Academy Unavailable - about 2 months ago

[US] - Slowness in loading workflows - 2 months ago

[US] Slowness in non-accelerated steps - 2 months ago

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