Outage in Torq
[EU+US] - Intermittent failures when searching for steps in the workflow builderbox
Resolved MinorIncident Report
We're investigating reports that step searches in the builder are not working
What's happening:
Some users are experiencing intermittent failures when searching for steps in the workflow builder.
Some searches return errors instead of results.
Impact:
Step search functionality is experiencing intermittent errors in US and EU regions.
Workaround: You can still add steps by manually browsing the step catalog, or retry the search.
Status:
We've identified this is caused by an Azure OpenAI service disruption and are actively working on implementing a fallback solution.
Components affected
Torq Administration PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/27/2026 05:35PM
This incident has been resolved.
MONITORING
3 months ago - at 01/27/2026 04:57PM
We've identified this is caused by an Azure OpenAI service disruption and are actively working on implementing a fallback solution.
MONITORING
3 months ago - at 01/27/2026 04:55PM
We're investigating reports that step searches in the builder are not working
What's happening:
Some users are experiencing intermittent failures when searching for steps in the workflow builder.
Some searches return errors instead of results.
Impact:
Step search functionality is experiencing intermittent errors in US and EU regions.
Workaround: You can still add steps by manually browsing the step catalog, or retry the search.
Status:
We've identified this is caused by an Azure OpenAI service disruption and are actively working on implementing a fallback solution.
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