Outage in Total Synergy

16/08/2024 - MYOB Connect Service Disruption Resolved

Resolved Minor
August 15, 2024 - Started 4 months ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently experiencing an issue with the Synergy platform affecting some MYOB Connect users. Details: Issue: Some MYOB Connect users are currently experiencing an issue where they cannot connect to their MYOB account. These users receive an error message when attempting to sync. Start Time: Approximately 11:00 AM AEST Our technical team is actively investigating the issue and working closely with MYOB to mitigate the impact. Our estimated time for a fix is approximately 21:00 AEST and we will provide updates on our progress. We apologise for the inconvenience this has caused and appreciate your patience.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/16/2024 12:01AM

This incident has been resolved.

IDENTIFIED 4 months ago - at 08/15/2024 02:01AM

We are currently experiencing an issue with the Synergy platform affecting some MYOB Connect users.

Details:
Issue: Some MYOB Connect users are currently experiencing an issue where they cannot connect to their MYOB account. These users receive an error message when attempting to sync.
Start Time: Approximately 11:00 AM AEST

Our technical team is actively investigating the issue and working closely with MYOB to mitigate the impact. Our estimated time for a fix is approximately 21:00 AEST and we will provide updates on our progress.

We apologise for the inconvenience this has caused and appreciate your patience.

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