Outage in Total Synergy

16/08/2024 - MYOB Connect Service Disruption Resolved

Resolved Minor
August 14, 2024 - Started over 1 year ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently experiencing an issue with the Synergy platform affecting some MYOB Connect users. Details: Issue: Some MYOB Connect users are currently experiencing an issue where they cannot connect to their MYOB account. These users receive an error message when attempting to sync. Start Time: Approximately 11:00 AM AEST Our technical team is actively investigating the issue and working closely with MYOB to mitigate the impact. Our estimated time for a fix is approximately 21:00 AEST and we will provide updates on our progress. We apologise for the inconvenience this has caused and appreciate your patience.
Components affected
Total Synergy Synergy App Total Synergy MYOB ARL

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/16/2024 12:01AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 08/15/2024 02:01AM

We are currently experiencing an issue with the Synergy platform affecting some MYOB Connect users.

Details:
Issue: Some MYOB Connect users are currently experiencing an issue where they cannot connect to their MYOB account. These users receive an error message when attempting to sync.
Start Time: Approximately 11:00 AM AEST

Our technical team is actively investigating the issue and working closely with MYOB to mitigate the impact. Our estimated time for a fix is approximately 21:00 AEST and we will provide updates on our progress.

We apologise for the inconvenience this has caused and appreciate your patience.

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