Outage in Total Synergy

Global Search Error Message

Resolved Minor
October 27, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue causing an error message when using the Global Search in Synergy. We expect this issue to be resolved within the next 90 minutes. In the meantime, we recommend using specific pages for searching (ie. Project List for Project searches). We apologise for any inconvenience this may cause.
Components affected
Total Synergy Synergy App

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/28/2025 05:44AM

The issue impacting the Global Search has now been resolved.

IDENTIFIED about 2 months ago - at 10/28/2025 03:52AM

We have identified an issue causing an error message when using the Global Search in Synergy.
We expect this issue to be resolved within the next 90 minutes.
In the meantime, we recommend using specific pages for searching (ie. Project List for Project searches).

We apologise for any inconvenience this may cause.

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