Outage in TPP Wholesale

cPanel Hosting Issue

Resolved Minor
August 20, 2023 - Started over 2 years ago
Official incident page

Incident Report

We have been made aware of a routing issue that is affecting some customers when trying to access our cPanel platform. The platform engineers are currently investigating as a matter of urgency. Full updates will be provided as soon as more information comes to hand. We would like to apologise for any inconvenience caused.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/21/2023 01:18AM

We have continued monitoring the situation since implementing a fix and can confirm that the issue is resolved.

We would like to apologise for any inconvenience caused and appreciate your patience during this time.

MONITORING over 2 years ago - at 08/20/2023 11:45PM

The platform engineers have implemented a fix and we can confirm that the issue is now resolved. We will continue to monitor the situation and provide updates if required.

The next update will be provided at 11:30 am AEST

We would like to apologise for any inconvenience caused.

IDENTIFIED over 2 years ago - at 08/20/2023 11:25PM

The platform engineers have identified the issue and are currently working on a fix.

The next update will be provided at 10:00 am AEST.

We would like to apologise for any inconvenience caused.

INVESTIGATING over 2 years ago - at 08/20/2023 11:33AM

We have been made aware of a routing issue that is affecting some customers when trying to access our cPanel platform. The platform engineers are currently investigating as a matter of urgency.

Full updates will be provided as soon as more information comes to hand.

We would like to apologise for any inconvenience caused.

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