Outage in Tray.ai

Slack trigger not firing when using the Tray.io production app

Resolved Major
December 19, 2023 - Started over 1 year ago
Official incident page

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Outage Details

We are currently investigating an issue affecting the Slack trigger. Customers that use the Tray.io production Slack app will see issues with Slack trigger not firing. This issue does not affect customers using custom oauth apps in coordination with the Slack trigger. We will continue to update the incident as we investigate.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/19/2023 11:51PM

A fix has been implemented for this issue, and Slack trigger performance has returned to normal.

MONITORING over 1 year ago - at 12/19/2023 11:44PM

A fix has been implemented for this issue, and Slack trigger performance has returned to normal. We are continuing to monitor the issue to confirm.

INVESTIGATING over 1 year ago - at 12/19/2023 11:01PM

We are continuing to investigate this issue. Users will continue to see the Slack trigger fail to trigger their workflow executions. We appreciate your patience as we identify the issue, and please feel free to reach out to support@tray.io with any questions or concerns.

INVESTIGATING over 1 year ago - at 12/19/2023 10:22PM

We are continuing to investigate this issue. Users will continue to see the Slack trigger fail to trigger their workflow executions.

INVESTIGATING over 1 year ago - at 12/19/2023 09:47PM

We are continuing to investigate this incident. If you have any questions or concerns, please feel free to reach out to support@tray.io.

INVESTIGATING over 1 year ago - at 12/19/2023 09:18PM

We are currently investigating an issue affecting the Slack trigger. Customers that use the Tray.io production Slack app will see issues with Slack trigger not firing. This issue does not affect customers using custom oauth apps in coordination with the Slack trigger. We will continue to update the incident as we investigate.

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