Outage in Tray.io

Degraded Application Performance

Resolved Minor
December 17, 2025 - Started about 4 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Starting at 4:06 PM UTC, US Instance customers with log streaming set up may see a delay in the receipt of logs. The logs will eventually arrive; however, they are delayed. We are currently investigating this issue. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 12/17/2025 06:42PM

Between 16:05-17:30 UTC, US Instance customers may have noticed log streaming logs were delayed and there may have been duplicate logs sent, however no logs were lost.

We apologise for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to support@tray.ai.

MONITORING about 4 hours ago - at 12/17/2025 05:33PM

A fix has been implemented and we are monitoring the result.

If you have any questions or concerns, please feel free to reach out to support@tray.ai.

INVESTIGATING about 4 hours ago - at 12/17/2025 04:35PM

Starting at 4:06 PM UTC, US Instance customers with log streaming set up may see a delay in the receipt of logs. The logs will eventually arrive; however, they are delayed. We are currently investigating this issue.

We apologise for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to support@tray.ai.

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