Outage in Tray.io
Degraded Application Performance
Resolved MinorIncident Report
Starting at 4:06 PM UTC, US Instance customers with log streaming set up may see a delay in the receipt of logs. The logs will eventually arrive; however, they are delayed. We are currently investigating this issue.
We apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/17/2025 06:42PM
Between 16:05-17:30 UTC, US Instance customers may have noticed log streaming logs were delayed and there may have been duplicate logs sent, however no logs were lost.
We apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
MONITORING
4 months ago - at 12/17/2025 05:33PM
A fix has been implemented and we are monitoring the result.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
INVESTIGATING
4 months ago - at 12/17/2025 04:35PM
Starting at 4:06 PM UTC, US Instance customers with log streaming set up may see a delay in the receipt of logs. The logs will eventually arrive; however, they are delayed. We are currently investigating this issue.
We apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
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