Outage in Tray.io
Degraded Application Performance
Resolved MinorIncident Report
Starting from 23:09 UTC on December 23, 2025, users with On-Prem agents in the US region may be experiencing connectivity issues.
Current Impact:
On-Prem agents may be unable to connect
Workflows using On-Prem agents may be impacted
Our engineering team is actively investigating and working to resolve this issue.
We apologize for any inconvenience and will provide an update within 30 minutes.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Components affected
Tray.io Workflow ExecutionNeed to monitor Tray.io outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 12/24/2025 12:04PM
This incident has been resolved.
MONITORING
4 days ago - at 12/24/2025 11:27AM
We are continuing to monitor for any further issues.
MONITORING
4 days ago - at 12/24/2025 11:24AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 12/24/2025 11:09AM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 days ago - at 12/24/2025 10:40AM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 days ago - at 12/24/2025 10:09AM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 days ago - at 12/24/2025 09:27AM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 days ago - at 12/24/2025 08:48AM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 12/24/2025 08:17AM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 12/24/2025 07:40AM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 12/24/2025 06:57AM
Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
IDENTIFIED
5 days ago - at 12/24/2025 04:09AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 12/24/2025 01:48AM
Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
INVESTIGATING
5 days ago - at 12/24/2025 12:19AM
Starting from 23:09 UTC on December 23, 2025, users with On-Prem agents in the US region may be experiencing connectivity issues.
Current Impact:
On-Prem agents may be unable to connect
Workflows using On-Prem agents may be impacted
Our engineering team is actively investigating and working to resolve this issue.
We apologize for any inconvenience and will provide an update within 30 minutes.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
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