Outage in Treasure Data

[US region] Presto Query Engine - Degraded Performance

Resolved Minor
September 04, 2024 - Started 4 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We are investigating a possible problem currently affecting Presto. Queries could be delayed. We will provide an update as soon as we know more.
Components affected
Treasure Data Presto Query Engine
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/05/2024 01:18PM

The incident is now resolved. All affected components are back to normal.

A subset of customers in the US region might have experienced degraded performance on Presto queries between 4:50 PM EDT and 1:40 AM EDT. Presto queries might also have been queued for longer than usual during the incident. Finally, some queries might have failed due to the remediations that were put in place.

MONITORING 4 months ago - at 09/05/2024 08:28AM

Systems should be back to normal but we continue to monitor the situation for a while.

MONITORING 4 months ago - at 09/05/2024 04:44AM

We applied the fix. We will continue to monitor the results.

INVESTIGATING 4 months ago - at 09/05/2024 03:53AM

Though not all, the performance for some queries has been improved. We are continuing to investigate the issue.

INVESTIGATING 4 months ago - at 09/05/2024 01:48AM

This incident is still ongoing. We are investigating the root cause.

MONITORING 4 months ago - at 09/04/2024 11:19PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 09/04/2024 10:22PM

We are investigating a possible problem currently affecting Presto. Queries could be delayed. We will provide an update as soon as we know more.

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