Outage in Treasure Data

[US region] Presto Query Engine - Degraded Performance

Resolved Minor
September 04, 2024 - Started 24 days ago - Lasted about 15 hours
Official incident page

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Outage Details

We are investigating a possible problem currently affecting Presto. Queries could be delayed. We will provide an update as soon as we know more.
Components affected
Treasure Data Presto Query Engine
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 09/05/2024 01:18PM

The incident is now resolved. All affected components are back to normal.

A subset of customers in the US region might have experienced degraded performance on Presto queries between 4:50 PM EDT and 1:40 AM EDT. Presto queries might also have been queued for longer than usual during the incident. Finally, some queries might have failed due to the remediations that were put in place.

MONITORING 23 days ago - at 09/05/2024 08:28AM

Systems should be back to normal but we continue to monitor the situation for a while.

MONITORING 24 days ago - at 09/05/2024 04:44AM

We applied the fix. We will continue to monitor the results.

INVESTIGATING 24 days ago - at 09/05/2024 03:53AM

Though not all, the performance for some queries has been improved. We are continuing to investigate the issue.

INVESTIGATING 24 days ago - at 09/05/2024 01:48AM

This incident is still ongoing. We are investigating the root cause.

MONITORING 24 days ago - at 09/04/2024 11:19PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 24 days ago - at 09/04/2024 10:22PM

We are investigating a possible problem currently affecting Presto. Queries could be delayed. We will provide an update as soon as we know more.

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