[All Regions] Profile API Errors and SSO Logins

Delays should be improving for all customers, and services should be returning to normal. Given the similarity of the two issues, we'll continue tracking any concerns related to this interruption as part of the "[US Region] Issue Affecting Treasure Data Services" issue. For further updates, please track here: https://status.treasuredata.com/incidents/w7v5wtmkdllj

If you experience continued issues specifically relating to our Profiles API or SSO Logins, please contact our support team: https://docs.treasuredata.com/articles/#!pd/contacting-treasure-data-support

We are continuing to work with our service provider to track this issue. Customers may continue to observe higher latency than normal and may notice delays in processing. We are monitoring the situation closely and are adding additional capacity in anticipation of a recovery.

As this situation develops, we will keep you updated on any changes in expected behavior.

Our upstream service provider is gradually recovering its services, and our services are gradually recovering too.
SSO login is working fine, however profile API 1.0 is still recovering its service with latency.

As the upstream service provider incident is still ongoing, you might still encounter unexpected errors or issues. We will closely monitoring our services and work with our upstream service provider.

We are also investigating reports indicating that this incident might be causing login errors for customers using SSO (Single Sign-On) to log into our service. Customers attempting a new login via SSO may be unable to access the service.
We believe users who are already logged in (have an active session) and users logging in with methods other than SSO (e.g., username/password) are not affected by this login issue. We are working to confirm this.

We are aware of an issue affecting log writing and reading for the Profile API in all regions. This is due to an incident with an upstream service. Our team is monitoring the provider's status. We will provide an update shortly.