Outage in TrekkSoft

Global issues in Trekksoft production functionalities (e.g. Backoffice, POS Desk)

Resolved Major
October 09, 2024 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing global issues in TrekkSoft's production functionalities (e.g. Backoffice, POS Desk). Our developers are already investigating on finding the root cause of the issue. We will keep you updated and apologize for the inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/09/2024 04:14PM

We registered a cyber attack towards our systems, that resulted in a brief downtime. We identified and quickly reacted to the issue by blocking the attackers.

The incident has been resolved, and all Trekksoft functionalities are now operating normally. We will provide a postmortem of the incident in the coming days.

We apologize once again for any inconvenience this may have caused.

MONITORING 2 months ago - at 10/09/2024 03:28PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 10/09/2024 03:20PM

We are currently monitoring the issue.

INVESTIGATING 2 months ago - at 10/09/2024 02:13PM

We are currently experiencing global issues in TrekkSoft's production functionalities (e.g. Backoffice, POS Desk).

Our developers are already investigating on finding the root cause of the issue.

We will keep you updated and apologize for the inconvenience caused.

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