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Outage in Trello

All Trello users may experience problems receiving emails from Trello

Resolved Major
May 19, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We're investigating an issue affecting the ability to receive any emails from Trello, except for marketing emails. Our team is still investigating, and we'll share a new update soon.
Components affected
Trello .com

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 05/19/2023 08:04PM

After our third-party email service released the fix, all the problems with receiving emails from Trello were fixed.

MONITORING almost 3 years ago - at 05/19/2023 07:01PM

We got an update from our third-party email service provider, who has already implemented a fix. We're monitoring our side to ensure all emails are successfully delivered to our users. We will quickly provide more updates as more information becomes available.

IDENTIFIED almost 3 years ago - at 05/19/2023 05:18PM

Our third-party email service provider has identified the problem on their side, and they're now working on a fix to be implemented. We will quickly provide more updates as more information becomes available.

IDENTIFIED almost 3 years ago - at 05/19/2023 04:41PM

We have discovered an issue with our third-party email service provider, and we are currently awaiting their analysis to determine the root cause of the problem, which is hindering our users from receiving emails. We will quickly provide more updates as more information becomes available.

INVESTIGATING almost 3 years ago - at 05/19/2023 04:37PM

We're investigating an issue affecting the ability to receive any emails from Trello, except for marketing emails. Our team is still investigating, and we'll share a new update soon.

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