Trello Outage History

Trello experienced degraded performance affecting core features including commenting on cards, deleting comments, adding attachments, and search functionality, with recent card changes not appearing in search results. The incident impacted Trello.com, the API, and Atlassian Support services for 2.9 hours. The team identified and resolved the issues with cards and comments, then restored full search functionality after addressing indexing delays.

Users experienced login and access issues across multiple Atlassian products including Trello, API services, and support systems during a major incident lasting 1.4 hours. The outage affected the ability to access Atlassian products and submit support requests. The team identified the root cause, implemented a mitigation, and fully restored all services.

Multiple Atlassian services including Trello.com, API, and support systems experienced a 9-hour outage caused by an infrastructure issue with their public cloud provider. The incident affected asynchronous event processing, causing degraded notifications, automation triggers, and data syncs globally, with initial recovery beginning in regions outside Eastern USA. The underlying infrastructure issue was mitigated and services were restored after clearing the backlog of queued events.