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Outage in Trengo

Monitoring - Update on Microsoft's Graph API Fix

Resolved Minor
April 20, 2025 - Started 12 months ago - Lasted 6 days

Incident Report

We are seeing significant progress with the fix rolled out by Microsoft for their issue impacting the sending of emails with large attachments via the Graph API using multipart/form-data. Over the past 48 hours, the error rate has dropped substantially, and we are monitoring the improvements closely. - US Region: The error rate has decreased to 0.047% over the past 24 hours. - EU Region: The error rate has decreased to 0.060% over the same period. We will continue to monitor the situation and provide updates as needed. Thank you for your patience as Microsoft works to fully deploy the fix.

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