2. Identified - Service Outage

A period of stable operation has now been observed. This incident is being resolved.

The fix applied by data centre engineers continues to be monitored. We continue to experience an issue where multiple maptile endpoints are currently down. This is causing disruptions for services that rely on these endpoints, which may be unavailable or experiencing errors.

Our engineers are actively working to identify the root cause and restore full functionality. All other services are currently in a monitoring status.

We will provide another update as more information becomes available. If you require immediate assistance, please contact our Support Team.

The fix applied by data centre engineers has proven effective and service performance is now returning to normal levels.
Engineers continue to monitor performance with a heightened level of vigilance.

Multiple Trimble services have been experiencing high latency and errors as the result of a major network outage affecting our hosting data centres. This network incident has impacted many other public hosted services, web sites and messaging services.

Data centre engineers have now identified an issue and deployed a fix. With the large scale of pending transactions, it may take some time to confirm that this is fully effective.

If you require immediate assistance, please contact our Support Team.