Service Disruption - EU Endpoint Connectivity

Between 11:45 AM and 12:00 PM EST (4:45 PM – 5:00 PM BST), we experienced a brief service disruption affecting some European customers whose requests route through our EU AWS environment. The disruption was caused by an infrastructure change that led to connection failures. Our engineering team quickly implemented a workaround, and full connectivity was successfully restored by 12:00 PM EST (5:00 PM BST). We are currently reviewing the infrastructure change to safely reapply it, while simultaneously enhancing our internal configurations to prevent a recurrence of this issue.