Outage in Trimble MAPS
Authentication Service Interruption
Resolved MajorIncident Report
Summary AI Generated
A DNS server issue beginning at 6:50 AM EST disrupted Trimble MAPS' Web Tools Authentication Service and impacted downstream services including PC\*MILER Web Services, PC\*MILER Web, and Content Tools for approximately 1.8 hours. The DNS issue was resolved, and all affected services were fully restored to normal operation by 2:31 PM UTC. Users experiencing lingering issues were advised to restart their application or refresh their browser session.
Starting at 6:50 AM EST (11:50 UTC), we experienced a DNS server issue that impacted our Web Tools Authentication Service and affected several downstream services.
The underlying DNS issue has been resolved, and we are seeing recovery across all impacted services. Our engineering team is closely monitoring system performance to ensure full stability.
For Users: Authentication and dependent services are restoring to normal function. If you encounter lingering connectivity issues, please restart your application or session.
Components affected
Trimble MAPS PC*MILER Web Services Trimble MAPS PC*MILER Web Trimble MAPS Content ToolsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 08/25/2026 02:31PM
The DNS server issue impacting the Web Tools Authentication Service and downstream systems has been fully resolved. All services have recovered and are operating normally.
For Users: All authentication and dependent services are fully functional. If you still experience any issues, please restart your application or refresh your browser session.
We appreciate your patience and apologize for the disruption.
MONITORING
12 days ago - at 08/25/2026 01:03PM
Starting at 6:50 AM EST (11:50 UTC), we experienced a DNS server issue that impacted our Web Tools Authentication Service and affected several downstream services.
The underlying DNS issue has been resolved, and we are seeing recovery across all impacted services. Our engineering team is closely monitoring system performance to ensure full stability.
For Users: Authentication and dependent services are restoring to normal function. If you encounter lingering connectivity issues, please restart your application or session.
MONITORING
12 days ago - at 08/25/2026 12:48PM
Starting at 6:50 AM EST (11:50 UTC), we experienced a DNS server issue that impacted our Web Tools Authentication Service and affected several downstream services.
The underlying DNS issue has been resolved, and we are seeing recovery across all impacted services. Our engineering team is closely monitoring system performance to ensure full stability.
For Users: Authentication and dependent services are restoring to normal function. If you encounter lingering connectivity issues, please restart your application or session.
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