Outage in Trimble Viewpoint

Some Jobpac Connect Users are experiencing access issues and slowness

Resolved Minor
March 20, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

Dear Valued Trimble Viewpoint Customers Some Jobpac Connect users have been experiencing intermittent access issues and slowness. We are investigating this problem with our partners and working internally at the highest priority to identify the cause and implement a fix. Our sincere apologies for any inconvenience this has caused your teams and our genuine thanks for your patience. If you are experiencing any problems with Jobpac Connect performance please log a case so we can ensure all impacted customers are captured. Once we have more information we will update this status page. Kind regards
Components affected
Trimble Viewpoint Jobpac Connect
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/21/2023 10:43PM

Dear Valued Trimble Viewpoint Customer

We have continued to monitor this issue closely and have no further problems reported. We will now mark this as Resolved however, should you encounter any issues with Jobpac Connect performance or access please do not hesitate to reach out to us via a case.

Our apologies for any inconvenience this has caused your teams and our genuine thanks for your patience.

Kind regards

MONITORING over 1 year ago - at 03/21/2023 12:36AM

Dear Valued Trimble Viewpoint Customers

We implemented our fix overnight and have had no further instances regarding Jobpac Connect access or slowness. However, we will continue to monitor this closely throughout the day. Please note, if you do experience any access or performance issues please do not hesitate to create a case.

Again our apologies for any inconvenience this may have caused. Thank you for your patience.
Kind regards

INVESTIGATING over 1 year ago - at 03/20/2023 06:13AM

Dear Valued Trimble Viewpoint Customers
Some Jobpac Connect users have been experiencing intermittent access issues and slowness. We are investigating this problem with our partners and working internally at the highest priority to identify the cause and implement a fix.

Our sincere apologies for any inconvenience this has caused your teams and our genuine thanks for your patience. If you are experiencing any problems with Jobpac Connect performance please log a case so we can ensure all impacted customers are captured. Once we have more information we will update this status page.

Kind regards

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