Outage in Trimble Viewpoint

Vista Remote App/Vista Web Portal Issue

Resolved Minor
August 21, 2023 - Started about 2 years ago - Lasted about 23 hours
Official incident page

Incident Report

We are tracking an issue with our Vista services in our East US region. This is currently only affecting customers with RemoteApp. Customers can login to RemoteApp, but no apps are appearing. More information will be provided as we isolate the issue
Components affected
Trimble Viewpoint Viewpoint Enterprise Cloud Trimble Viewpoint Viewpoint for Cloud Trimble Viewpoint HR Management (For Vista), Financial Controls, Field Management & Field Service

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/22/2023 02:36PM

This incident has been resolved.

MONITORING about 2 years ago - at 08/21/2023 11:46PM

We have begun implementing the fix for the EastUS region and are monitoring the situation. The issue was related to a node update in Azure. We are pending root cause analysis from Microsoft.

IDENTIFIED about 2 years ago - at 08/21/2023 07:52PM

We are still investigating root cause of this issue with Microsoft. We will begin rebooting all affected servers beginning at 6:00 PM local time. If you would like to have your server rebooted prior to 6:00 PM, please reach out to support and they will be able to assist you.

IDENTIFIED about 2 years ago - at 08/21/2023 05:19PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 08/21/2023 04:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 08/21/2023 04:44PM

While investigating this issue, we have determined that it is also impacting some users when they attempt to access the Vista Web Portal. We have identified a resolution and are working on deploying the fix. If you call into support our team will resolve the issue.

INVESTIGATING about 2 years ago - at 08/21/2023 03:40PM

We are tracking an issue with our Vista services in our East US region. This is currently only affecting customers with RemoteApp. Customers can login to RemoteApp, but no apps are appearing. More information will be provided as we isolate the issue

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