Outage in Triple Whale

Meta Data Delay

Resolved Minor
June 25, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently experiencing a delay in receiving Meta data. Our team is actively working to resolve this — thanks for your patience!

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/25/2025 03:13PM

Meta has fixed the bug affecting daily data, so most accounts now see updated day-level metrics. However, hourly data is still unavailable, which means trend graphs in the Summary page tiles are not yet displaying. We’re awaiting a fix from Meta on this.

IDENTIFIED 4 months ago - at 06/25/2025 01:42PM

Due to a Meta bug, we’ve switched to a fallback API. Most accounts still see day-level data, but ad channel graphs on the Summary page won’t appear until the issue is resolved by Meta. We’ve escalated this with Meta who is investigating the problem.

IDENTIFIED 4 months ago - at 06/25/2025 11:31AM

We’re currently experiencing a delay in receiving Meta data. Our team is actively working to resolve this — thanks for your patience!

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