Outage in Triton Digital

Settings UI unreachable

Resolved Major
January 23, 2025 - Started 9 days ago - Lasted about 23 hours
Official incident page

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Outage Details

We are investigating reports of users being unable to reach the settings UI (https://settings.tritondigital.com/). Users are confronted with an error stating they are not authorized to access this content despite having sufficient user privileges. Note that this incident is only affecting access to the Settings UI and has no effect on the settings it controls. More information to come.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 01/24/2025 07:31PM

This incident is now considered resolved.

MONITORING 9 days ago - at 01/23/2025 11:06PM

A fix has been deployed. Users should now be able to log into the Settings UI. Users are advised to log out of any current session, clear their browser cache, then log into Settings UI.
We will be monitoring the situation closely.

IDENTIFIED 9 days ago - at 01/23/2025 09:38PM

We have identified the issue and are working on deploying a fix as soon as possible.
More information to come.

INVESTIGATING 9 days ago - at 01/23/2025 08:58PM

We are investigating reports of users being unable to reach the settings UI (https://settings.tritondigital.com/). Users are confronted with an error stating they are not authorized to access this content despite having sufficient user privileges.
Note that this incident is only affecting access to the Settings UI and has no effect on the settings it controls.
More information to come.

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