Outage in Triton Digital

Error when copying creative from another flight

Resolved Minor
December 13, 2024 - Started about 2 months ago - Lasted 26 days
Official incident page

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Outage Details

We are currently investigating this issue where copying creatives from another flight causes TAP UI to crash.
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 01/08/2025 02:11PM

This incident is now considered to be resolved.

MONITORING 25 days ago - at 01/07/2025 03:02PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 12/13/2024 08:03PM

The issue was found to only occur when attempting to copy creatives where other flights from the advertiser are PG flights (ergo flights without creatives) or flights where the creative was previously hosted by Frequency.
A fix is being developed.
More information to come.

INVESTIGATING about 2 months ago - at 12/13/2024 06:38PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 12/13/2024 06:31PM

We are currently investigating this issue where copying creatives from another flight causes TAP UI to crash.

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