Outage in Trulioo

Workflow Studio - Global - Intermittent Rejected status for some users.

Resolved Maintenance
February 17, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

The Trulioo teams have identified that a Workflow Studio lead that triggers an Identity Document Verification service will not proceed appropriately. The Identity Document Verification transaction will still complete and the results can be viewed in the Trulioo Portal. We are currently working to have this issue resolved as quickly as possible. We will provide an update once new information becomes available.
Components affected
Trulioo United States Trulioo Ireland Trulioo Australia
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 02/17/2023 10:24PM

The Trulioo teams have identified that a Workflow Studio lead that triggers an Identity Document Verification service will not proceed appropriately. The Identity Document Verification transaction will still complete and the results can be viewed in the Trulioo Portal. We are currently working to have this issue resolved as quickly as possible.

We will provide an update once new information becomes available.

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