Outage in Truphone

Service Disruption

Resolved Minor

January 10, 2023 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Truphone has detected an issue that is currently impacting the following services: IoT Portal - Usage and rule processing. Entitlements Server Connect API We are now working on fixing the issue and further updates will follow.

Components affected

Truphone Entitlement Server Truphone Connect API Truphone Connectivity Management (iot.truphone.com)

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 01/10/2023 02:27PM

After close monitoring, Truphone services remained stable, and this incident will now be closed.

MONITORING about 3 years ago - at 01/10/2023 11:56AM

A fix has been implemented and we are now monitoring the stability of the systems.

IDENTIFIED about 3 years ago - at 01/10/2023 11:35AM

We are continuing to work on correcting the issue and we are now seeing services recovering.
Further updates to follow.

IDENTIFIED about 3 years ago - at 01/10/2023 11:03AM

Truphone has detected an issue that is currently impacting the following services:

IoT Portal - Usage and rule processing.
Entitlements Server
Connect API

We are now working on fixing the issue and further updates will follow.

Latest Truphone outages

IoT Portal - Degraded Performance - over 2 years ago

Data Incident - Registration in South and Central America Countries - over 2 years ago

IoT Portal - CDR Processing Delays - over 2 years ago

Data Service Degradation - Singapore - over 2 years ago

Network Incident - Service Degradation - almost 3 years ago

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