Outage in Truphone

IoT Portal - CDR Processing Delays

Resolved Minor
January 25, 2023 - Started over 2 years ago - Lasted 8 days
Official incident page

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Outage Details

Truphone has identified an issue that is causing delays processing Call Detail Records (CDR). This will impact rule processing and CDRs shown on the IoT Portal UI. We are working to improve the delay times and updates will be provided as soon as they're available.
Components affected
Truphone Connectivity Management (iot.truphone.com)
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/02/2023 12:56PM

This incident has now been resolved after monitoring.

MONITORING over 2 years ago - at 01/30/2023 05:56PM

Truphone is monitoring the delay times and assessing if further intervention is necessary.
New updates will be provided as soon as they're available.

MONITORING over 2 years ago - at 01/30/2023 12:59PM

Truphone's engineering teams have applied a correction and we are now monitoring the results.
Further updates to follow.

IDENTIFIED over 2 years ago - at 01/26/2023 09:42AM

Truphone's engineering teams are still working in order to reduce the processing delays.
Further updates to follow.

IDENTIFIED over 2 years ago - at 01/25/2023 02:20PM

Truphone has identified an issue that is causing delays processing Call Detail Records (CDR).
This will impact rule processing and CDRs shown on the IoT Portal UI.

We are working to improve the delay times and updates will be provided as soon as they're available.

Latest Truphone outages

IoT Portal - Degraded Performance - over 2 years ago
Data Incident - Registration in South and Central America Countries - over 2 years ago
IoT Portal - CDR Processing Delays - over 2 years ago
Data Service Degradation - Singapore - over 2 years ago
Network Incident - Service Degradation - over 2 years ago

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