Outage in TrustPilot

Interruption to Default Template Invitations

Resolved Minor
July 03, 2024 - Started 7 months ago - Lasted about 22 hours
Official incident page

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Outage Details

Some invitations sent using our default template have been queued up and not delivered due to an issue which we are currently investigating. We have introduced a fix to ensure that new invitations will be sent out, and are working to process delivery of the queued invitations as quickly as possible.. This has not affected invitations sent using custom templates.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/04/2024 09:55AM

This incident has been resolved.

MONITORING 6 months ago - at 07/04/2024 09:03AM

Invitations in the waiting queue are now being delivered and we are monitoring the results.

IDENTIFIED 7 months ago - at 07/03/2024 02:01PM

We're continuing to work on resolving this issue, and we'll share updates as soon as we are able.

IDENTIFIED 7 months ago - at 07/03/2024 12:55PM

We're continuing to work on resolving this issue, and we'll share updates as soon as we are able.

IDENTIFIED 7 months ago - at 07/03/2024 11:57AM

We have identified the cause of the delay in sending default template invitations and are working to resolve the issue and clear the backlog as soon as practically possible. Thank you for your patience.

INVESTIGATING 7 months ago - at 07/03/2024 11:36AM

Some invitations sent using our default template have been queued up and not delivered due to an issue which we are currently investigating. We have introduced a fix to ensure that new invitations will be sent out, and are working to process delivery of the queued invitations as quickly as possible.. This has not affected invitations sent using custom templates.

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