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Outage in Tuff Shed

IM-280 Errors while trying to create new accounts in Salesforce or save quotes on websites

Resolved Minor
August 10, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Users are receiving an error in Salesforce when trying to create a new person account. We're also seeing error messages when trying to save a quote on tuffshed.com or 888tuffshed.com. Our team is investigating this now.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/10/2023 03:52PM

This incident is resolved. Contact IT Support if you have any further issues.

MONITORING over 2 years ago - at 08/10/2023 03:02PM

We implemented a change and are seeing successful account creations in Salesforce and quote generations on our websites. Please try these actions again and let IT Support know if you continue to have issues.

INVESTIGATING over 2 years ago - at 08/10/2023 02:31PM

Users are receiving an error in Salesforce when trying to create a new person account. We're also seeing error messages when trying to save a quote on tuffshed.com or 888tuffshed.com. Our team is investigating this now.

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