Outage in Tuff Shed

IM-314 Some users may experience multiple issues with their Microsoft Teams

Resolved Major
January 26, 2024 - Started 11 months ago - Lasted 2 days
Official incident page

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Outage Details

Affected scenarios include, but aren't limited to: - Users performing a cold boot may not able to log into teams and will see an "oops" page - Users logging in or unlocking their devices after some time may see missing messages - Users may fail to load messages in channels and chats - Users are unable to view or download their media (images, videos, audio, call recordings, code snippets) - Some messages may experience delays being sent - Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online - Users may be unable to load previous Copilot history, or new history is not written - Bots may be unable to download attachments - Sending and receiving read receipt notifications may be delayed
Components affected
Tuff Shed Teams
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/28/2024 10:28PM

Microsoft has confirmed the issue with Microsoft teams has been resolved.

IDENTIFIED 11 months ago - at 01/26/2024 10:39PM

Microsoft continues to work to resolve this issue. Their most recent update indicates that they have a partial mitigation in place and are seeing a reduction in errors and an increase in availability.

We will continue to monitor the situation.

IDENTIFIED 11 months ago - at 01/26/2024 05:57PM

Affected scenarios include, but aren't limited to:
- Users performing a cold boot may not able to log into teams and will see an "oops" page
- Users logging in or unlocking their devices after some time may see missing messages
- Users may fail to load messages in channels and chats
- Users are unable to view or download their media (images, videos, audio, call recordings, code snippets)
- Some messages may experience delays being sent
- Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online
- Users may be unable to load previous Copilot history, or new history is not written
- Bots may be unable to download attachments
- Sending and receiving read receipt notifications may be delayed

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