Outage in Tuff Shed

IM-338 - Some users may not receive an email when a quote is saved

Resolved Minor
June 18, 2024 - Started about 1 year ago - Lasted 3 days
Official incident page

IsDown continuously monitors the Tuff Shed status page and multiple sources to provide up-to-date information. Check back with us for the latest Tuff Shed uptime status.

Outage Details

We are investigating reports that some users are not receiving an email when a quote is saved online.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 06/21/2024 04:23PM

This incident is resolved. Quotes saved on the website within the last 72 hours will automatically send a confirmation email to the customer. Older quotes will not have an email sent.

IDENTIFIED about 1 year ago - at 06/19/2024 04:33PM

We are continuing to work with the 3rd party vendor on a resolution on this issue.

IDENTIFIED about 1 year ago - at 06/18/2024 08:30PM

We have identified the issue with the mail vendor and are waiting on a resolution.

INVESTIGATING about 1 year ago - at 06/18/2024 05:18PM

We are investigating reports that some users are not receiving an email when a quote is saved online.

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