Outage in Tuff Shed

IM-385 Service Connect checkout screen displaying $0 balance due

Resolved Major
February 13, 2025 - Started 27 days ago - Lasted about 18 hours
Official incident page

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Outage Details

While trying to checkout through Service Connect, users are seeing an incorrect balance due of $0. We are investigating this now.
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 02/14/2025 02:52PM

This incident has been resolved.

MONITORING 27 days ago - at 02/14/2025 02:22AM

Home Depot has implemented a fix on their systems and we are now seeing the correct amounts in the payment screen.
We will continue to monitor through tomorrow.

IDENTIFIED 27 days ago - at 02/13/2025 09:36PM

We've identified an issue with the information Home Depot is responding with. We are working with their technical team to resolve this.

INVESTIGATING 27 days ago - at 02/13/2025 09:23PM

While trying to checkout through Service Connect, users are seeing an incorrect balance due of $0. We are investigating this now.

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